Customer Service / Accounts Assistant

MacKenzie King are delighted recruiting a Customer Service / Accounts Assistant for a local, family run haulage company based in Ipswich. The Customer Service / Accounts Assistant role would be suited to an individual who takes pride in their meticulous attention to detail, and enjoys maintaining personable, professional relationships with both customers and clients.

Tasks & Responsibilities:

• Checking containers are cleared, landed and released
• Maintaining regular communication with operations team
• Registering containers via the VBS system
• Checking Destin8 to ensure containers are within required weight allocation
• Forwarding late runners and ancil emails to the correct customers/groups
• Keeping an eye on waiting times in Truckcom and ensure customers are informed of demurrage charges ahead of time
• Management of the Operations inbox
• Inputting new jobs and making amendments where necessary
• Ensuring Truckcom is up to date at all times
• Handling incoming calls in a professional and knowledgeable manner
• Using approved Haulier and Sub-contractor lists to delegate work
• Booking gensets accurately in good time
• Arranging for off dock storage, calculating and setting costs accurately
• Send weekly rate sheets, uploading CMRs
• Uploading customer communication into job history
• Setting up new employees, ensuring relevant paperwork is received and saved to P-File
• Processing new Sub-contractor details and monitor existing Sub-contractor insurance expiration
• Processing purchase ledger invoices through Verify
• Processing Supplier Weekly & Monthly Payment runs
• Maintaining Vehicle Maintenance & driver compliance
• Providing cover for the accounts department

Qualifications & Experience

• Strong attention to detail
• Personable and professional demeanour
• Experience in the haulage industry is desirable
• Previous experience within a team environment
• Willingness to learn and expand within the role