Arrears Officer

Job Reference: 887145


£20,000 - £24,500 per annum

MacKenzie King are recruiting for the role of Arrears Officer for one of Europe’s leading financial services businesses based in Ipswich. This role is an opportunity for someone with great customer service and relationship building skills to thrive. As an Arrears Officer the successful candidate would be proactively managing residential mortgage accounts that are in arrears whilst ensuring collection and litigation activities are carried out in accordance with regulations. On a day to day basis the Arrears Officer will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and help to find the best solution for customers. A keen eye for detail and ability to use your initiative are essential skills for the Arrears Officer to have to be able to support customers and successfully manage their arrears.

Key tasks and responsibilities

  • Taking inbound and making outbound calls from customers in arrears 
  • Manage caseload of borrower accounts that range from Day 1 arrears through to litigation 
  • Ensure the Team service levels are met and be a contributor to that achievement 
  • Analysis of customer information to understand what the best outcome is for their circumstances 
  • Corresponding in writing to customers not available by telephone  
  • Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures
  • Ensure all standards are achieved in line with client expectations of quality, productivity and performance 
  • Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients

Qualifications and experience

  • Excellent communicator at all levels- both verbal and written
  • Experience in using Microsoft Office packages
  • Effective time management skills - to manage caseload to meet deadlines
  • Reasoning and Mathematical skills - to calculate affordability and assess circumstances
  • Attention to Detail - Recording of information must be accurate, factual, and professional
  • Minimum of Grade C in GCSE Mathematics and English, or equivalent
  • Previous experience within the Mortgage/Collections industry preferable but not essential.

This is a fantastic opportunity for someone to join a business with excellent career progression opportunities, ongoing training and personal development. To find out more about this opportunity please get in contact with Ben at MacKenzie King.

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Headshot of Ben Dotesio-Eyers recruitment specialist at MacKenzie King

If you would like to talk to a consultant about this role, contact:

Ben Dotesio-Eyers

This is a great starting role for someone aiming for career progression with an industry leading business. 

Ben Dotesio-Eyers

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